Cost
Non-profit Organisation: $132.00
Other:
$220.00

The PAG Sample Policy and Procedure Manual contains:

• a comprehensive set of sample policies and procedures,
• an evaluation framework to assess and improve service quality; and
• a client assessment tool.

The manual contains sample policies and procedures specific to the delivery of HACC-funded PAG, enabling consistency in approach and high standards of service delivery. Each manual comes with a disk version and includes sample documents, such as position descriptions.

The PAG Sample Policy and Procedure Manual will assist agencies to meet the requirements of the HACC Program, HACC National Standards and individual Funding and Service Agreements.

The PAG Sample Policy and Procedure Manual has been widely implemented across Victoria. The Eastern, Northern, Southern and Western metropolitan regions of the Department of Human Services have successfully implemented the PAG Sample Policy and Procedure Manual for their HACC-funded Planned Activity Group programs.

The Flexible Respite Options How to Guide contains:

• a step by step guide to assist agencies in the scoping and development of a flexible and innovative respite service,
• examples of the activities and processes to be undertaken,
• a carer and client satisfaction survey, and
• examples of supporting documents including Terms of Reference and Sample Care Plans.

Organisations can tailor the How to Guide to reflect their infrastructure, culture, services and client group.

The How to Guide will assist agencies to scope, plan and develop new services within a partnership model.

Please note, you will need Adobe Acrobat Reader to view documents in PDF format. The latest version of Acrobat Reader can be downloaded free from their website by clicking here:

Transporting Older People: A Training Resource for Community Transport (TOP Training Resource) has been designed to assist organisations develop and deliver training to volunteers transporting older people. The TOP Training Resource will assist organisations to develop training that is competency based, flexible and can be assessed.

The training resource is presented in three parts:

Part A: Tailoring TOP to your Organisational Needs
Provides a stepped process for coordinators and/or trainers to follow in the development and delivery of organisational specific training. There are four sections in Part A.

Part B: Training Modules
Contains an outline of the four Modules which, once tailored and customised to reflect organisational requirements, will enable volunteers (and staff) to acquire and develop the core skills, knowledge, attitudes and attributes required to assist older people who are frail or have a disability and who need assistance with transport to conduct their day-to-day activities. The Modules are:

Module 1. Rights and Responsibilities
Module 2. Understanding and Communicating with Your Passengers
Module 3. Driving Safely
Module 4. Looking After Your Passengers and Yourself

Part C: Resource Directory
Comprises a selection of listings on information and training in specialist subjects that are relevant to community transport. For each listing, space is provided for coordinators and trainers to add information about training and resources in their local area.

Please note, you will need Adobe Acrobat Reader to view documents in PDF format. The latest version of Acrobat Reader can be downloaded free from their website by clicking here:

An Evaluation Guide for Community Arts Practitioners 
 
The aim of this guide is to assist the community arts sector evaluate its work. It comes in two versions which can be downloaded at no cost. Both versions are designed to guide the practitioner through the process of evaluating a community arts project.  
 
The Express Guide is a short, ready-to-use version, complete with worksheets and tools. This is available as a Word document, in three parts - the document cover; the contents; and the tools.  
 
The Full Text Guide is available as a PDF document  
 
Please note, you will need Adobe Acrobat Reader to view documents in PDF format. The latest version of Acrobat Reader can be downloaded free from their website by clicking here:

Cost
Non-profit Organisation: $30.00
Other:
$40.00

The Training Needs Assessment for HACC Volunteers - How to Guide contains:

• a step by step guide to assist HACC organisations to implement a training needs assessment for HACC volunteers,
• a training needs assessment questionnaire for HACC volunteers, and
• collation table to assess the volunteer training needs.

Organisations can tailor the training needs assessment questionnaire, using the supplied disk, to reflect their culture, the range and nature of services, and the needs of clients.

The How to Guide will assist agencies to prepare and maintain a skilled volunteer workforce by addressing all the competencies required of a HACC volunteer.

Cost
$40.00

A handbook for practitioners who want to engage in meaningful workplace consultation. The book uses real case studies of consultation at work to establish and describe the key elements of genuinely effective consultative processes. The book provides examples of tools that can be adapted and used to implement consultation that truly works.

Effective Change staff were contributing authors.